We encourage individuals to address concerns directly with the relevant staff member, such as the Program Advisor, Field Supervisor, Instructor, etc. whenever possible. Most concerns can be resolved quickly through open communication.
If the issue is not resolved informally, a formal written complaint must be submitted within 30 business days of the incident or concern.
Note: Candidates are required to follow the program’s internal complaint process before submitting a complaint to any external entity, website, or publication.
Upon receipt of a formal complaint:
If the issue remains unresolved, the complainant may appeal the decision in writing to stateops@teachersoftomorrow.org within 10 business days of the written response. Appeals should include:
A final decision will be communicated within 30 business days of receiving the appeal. The decision from this committee is not appealable.
Only after completing our internal complaint resolution process, individuals may submit a complaint to the North Carolina Department of Public Instruction (NCDPI), per General Statute 115C-269.55. The NCDPI process and forms are available here.
Please note: Pursuant to North Carolina General Statute 115C-269.55, the North Carolina State Board of Education (SBE) has the authority to receive reports of allegations of noncompliance regarding specific laws and rules associated with Educator Preparation Program (EPP) requirements. The SBE does not have the authority to receive complaints related to contractual arrangements with an EPP, commercial issues, obtaining a higher grade or credit for training, or seeking reinstatement to an EPP. The complaint process allows students to report allegations of noncompliance with Article 17D of Chapter 115C of the General Statutes.
