Complaint and Conflict Resolution Policy

At Teachers of Tomorrow, we are committed to maintaining high standards of service and professionalism. We value feedback and take concerns seriously. This policy outlines the procedure for resolving complaints in a timely, fair, and respectful manner.

We encourage individuals to address concerns directly with the relevant staff member, such as the Program Advisor, Field Supervisor, Instructor, etc. whenever possible. Most concerns can be resolved quickly through open communication.

If the issue is not resolved informally, a formal written complaint must be submitted within 30 days of the incident or concern. 

  • Complaints must be submitted via a form using this link.
  • The written complaint must: 
  • Clearly state the facts and nature of the concern 
  • If applicable, include the citation of Texas Administrative Code, Texas Education Code or the Enrollment Agreement clause you feel has been violated. 
  •  Include your name, contact information, and State ID/Intern ID (as applicable) 

Submit complaint

Note: Candidates are required to follow the program’s internal complaint process before submitting a complaint to any external entity, website, or publication. 

Upon receipt of a formal complaint: 

  • The complaint will be acknowledged within 5 business days 
  • An internal review will be conducted, which may involve interviews and documentation review 
  • A written response will be issued within 30 business days, outlining findings and any steps taken. 

If the issue remains unresolved, the complainant may appeal the decision in writing to stateops@teachersoftomorrow.org within 10 business days of the written response. Appeals should include: 

  • The original complaint 
  • The written response 
  • A clear explanation of the basis for the appeal 

A final decision will be communicated within 30 business days of receiving the appeal. The decision from this committee is not appealable.  

Only after completing our internal complaint resolution process, individuals may submit a complaint to the Texas Education Agency (TEA), per TAC §228.70. The TEA process and forms are available here.

Please note: Not all complaints fall within the Texas Education Agency’s (TEA) jurisdiction. TEA is authorized to investigate allegations of noncompliance with specific state and federal laws and regulations. However, TEA staff and the State Board for Educator Certification (SBEC) do not have authority over matters such as contractual disputes with an Educator Preparation Program (EPP), commercial issues, grade or credit appeals for training, or requests for reinstatement into an EPP.

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